Privacy Policy
Last updated: August 31, 2026
RunReserve respects your privacy. This Privacy Policy explains the types of information we may collect when you visit our website, complete an intake or evaluation, communicate with us, or use RunReserve services, and how we may use and share that information.
Information We Collect
Depending on how you interact with RunReserve, we may collect:
Contact information
Such as your name, email address, telephone number, and other information you provide when contacting us or requesting an evaluation.
Training and health-related information
To help personalize your training, you may choose to provide information about your injury or physical limitations, pain or symptoms, training history, current activity, medical or physical-therapy restrictions, available equipment, schedule, and training goals.
Please provide only information that is relevant to your RunReserve training plan.
Service and communication information
We may collect information you provide through intake forms, check-ins, messages, calls, questionnaires, or other communications related to your RunReserve service.
Transaction information
If you purchase a RunReserve service, payment and transaction information may be processed by our payment service providers. RunReserve may receive transaction details such as the amount paid, date, subscription status, and limited billing information, but does not necessarily receive or store your complete payment-card information.
Website and device information
Our website and service providers may automatically collect information such as browser type, device type, IP address, referring pages, pages visited, and similar usage information. Cookies and similar technologies may also be used for basic site functionality, security, analytics, or other purposes.
How We Use Information
We may use the information we collect to:
Respond to inquiries and schedule evaluations.
Understand your training situation, limitations, equipment, schedule, and goals.
Create, deliver, and modify personalized training plans.
Communicate with you about your plan and RunReserve services.
Process payments and administer subscriptions or other purchases.
Operate, maintain, secure, and improve our website and services.
Understand how visitors use our website.
Prevent fraud, misuse, security incidents, or other harmful activity.
Comply with applicable legal obligations.
Send service-related communications and, where permitted, marketing communications.
Health-Related Information
RunReserve may receive health-related information because clients use it to describe the limitations around which their training should be built.
RunReserve does not sell health-related information.
RunReserve is a training service and is not intended to replace medical care. Information submitted to RunReserve should not be treated as a medical record maintained by your physician, physical therapist, or other healthcare provider.
You should not send RunReserve medical information that is unnecessary for providing your training service.
How We Share Information
We may share information with service providers that help us operate RunReserve, such as providers of:
Website hosting and forms.
Communications and messaging.
Scheduling.
Payment processing.
Customer administration.
Analytics and site performance.
Data storage and security.
These providers may process information only as necessary to provide their services to RunReserve or as otherwise permitted by their own agreements and applicable law.
We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect the rights or safety of RunReserve or others, investigate fraud or misuse, or complete a business transaction such as a merger, financing, acquisition, or sale of assets.
RunReserve does not sell your personal information in exchange for money.
Community and Shared Communications
If RunReserve makes shared community spaces available, information you voluntarily post in a shared channel, group, forum, or similar space may be visible to other participants.
Do not post injury details, medical information, contact information, or other information in a shared space unless you are comfortable with other participants seeing it.
Information intended to remain private should be communicated through the private communication methods RunReserve makes available.
Cookies and Analytics
RunReserve and its service providers may use cookies or similar technologies to operate the website, remember preferences, understand site usage, maintain security, and measure performance.
Your browser may allow you to restrict or delete cookies. Disabling some cookies may affect site functionality.
Data Retention
RunReserve retains personal information for as long as reasonably necessary to provide services, maintain appropriate business records, comply with legal obligations, resolve disputes, enforce agreements, and protect RunReserve and its users.
Retention periods may vary depending on the type of information and why it was collected.
Data Security
RunReserve uses reasonable administrative, technical, and organizational measures intended to protect personal information.
No method of electronic transmission or storage can be guaranteed to be completely secure. You should use appropriate care when transmitting sensitive information electronically.
Your Choices and Privacy Rights
You may contact RunReserve to request access to, correction of, or deletion of personal information associated with you.
Depending on where you live and applicable law, you may have additional rights regarding your personal information. RunReserve will respond to valid privacy requests as required by applicable law.
You may unsubscribe from promotional email using the unsubscribe mechanism provided in the message or by contacting RunReserve. Service-related communications may still be sent when necessary to administer an active service.
Children’s Privacy
RunReserve services are not directed to children under 13.
Anyone under 18 should use RunReserve only with the involvement and consent of a parent or legal guardian, particularly before submitting health-related information or purchasing a service.
Third-Party Services and Links
RunReserve may use or link to third-party websites, applications, payment providers, messaging platforms, scheduling systems, or other services.
Those third parties operate under their own terms and privacy practices. This Privacy Policy does not govern information processed independently by third parties.
Changes to This Policy
RunReserve may update this Privacy Policy as its services, technology, or legal obligations change.
The revised policy will be posted on this page with an updated revision date.
Contact
Questions about this Privacy Policy or requests concerning your personal information may be sent to:
RunReserve
privacy@runreserve.com